Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to The Big Trunks (https://thebigtrunks.com/). These Terms and Conditions ("Terms", "Agreement") govern your relationship with The Big Trunks ("us", "we", "our", or "Company") and outline the legal framework for using our website and purchasing our digital marketing services, including but not limited to Search Engine Optimization (SEO), Social Media Management (SMM), Pay-Per-Click (PPC) Advertising, Content Marketing, Web Development, and Graphic Design.

By accessing our website, subscribing to our newsletters, or contracting our professional services, you agree to be fully bound by these Terms. If you disagree with any part of these terms, you must immediately discontinue the use of our website and services.

2. Eligibility & Account Security

To access certain features of our website or to initiate a service contract, you may be required to register an account or provide specific corporate information. You guarantee that the details you provide are accurate, current, and complete.

You are entirely responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at info@thebigtrunks.com upon discovering any unauthorized use of your account or any other breach of security.

3. Scope of Digital Marketing Services

The Big Trunks agrees to provide digital marketing services as mutually specified in an independent Service Agreement, Statement of Work (SOW), or Project Proposal.

• Deliverables: We will execute campaigns, optimize websites, manage ad spend, and deliver creative assets according to timelines.
• Modifications: Any changes or modifications to the scope of work requested by the Client must be agreed upon in writing.
• Delays: We are not responsible for delays caused by the Client's failure to provide necessary backend access, analytics data, or approvals.

4. Fees, Billing, and Payment Terms

All prices for our marketing plans are quoted in the respective proposal or invoicing panel. Services are typically billed on a monthly retainer basis or a milestone-based structure.

Invoices are issued digitally and payment is due within seven (7) business days from the invoice date. Failure to make timely payments may result in the immediate suspension of active digital ad campaigns.

5. Client Responsibilities & Onboarding

For our digital marketing strategies to succeed, active cooperation from the client is vital. You agree to provide timely access to website backends, Google Search Console, Google Analytics, and relevant social media manager dashboards. You must ensure that all products, claims, and materials provided to us are legal and compliant with local regulations.

6. Intellectual Property Rights

The website content, layout, graphics, text, and proprietary marketing frameworks used by The Big Trunks are our exclusive property. Upon full and final payment of all outstanding invoices, the ownership of custom creative deliverables (such as custom graphics, written blog articles, and finalized website designs) will fully transfer to the Client.

7. Performance Guarantees & Disclaimers

Digital marketing, SEO, and paid advertising algorithms are governed entirely by independent third parties (Google, Meta, LinkedIn). While The Big Trunks employs industry best practices to achieve optimal rankings and visibility, we do not guarantee specific rankings, traffic spikes, leads, or revenue increases.

8. Confidentiality & Non-Disclosure

Both parties agree to hold in strict confidence all proprietary, financial, or personal information disclosed during the term of engagement. The Big Trunks will not share your customer databases, pixel data, or internal business operations with third parties without written authorization.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall The Big Trunks be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption resulting from search engine algorithm updates or ad network penalties.

10. Cancellation and Termination

Monthly marketing subscriptions can be canceled by either party by giving a minimum of thirty (30) days written notice prior to the next billing cycle. The Big Trunks reserves the right to suspend or terminate your service contract immediately if you violate these Terms.